Introduction

Unlock Comprehensive Service and Support to Boost Productivity

DS Core Care is a comprehensive service and technical support solution designed to protect your connected equipment and maximise uptime. Gain access to fast, efficient support, including remote assistance and real-time troubleshooting, to keep your workflows running smoothly.
By connecting your equipment to DS Core, DS Core Care helps safeguard your investment while unlocking proactive, digital service capabilities that support long-term performance and productivity.
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Expert Support You Can Rely On

DS Core Care connects you with highly trained service specialists who deliver fast, effective support to keep your equipment performing at its best.

Rapid Service Resolution

With your devices connected to DS Core, service teams can diagnose issues remotely and in real time. This enables quicker problem resolution, reduces unnecessary follow-ups, and saves valuable time for your practice or lab.

Dedicated Technical Hotline

Get direct access to qualified technical experts via phone support when you need immediate assistance. Clear guidance and prompt problem-solving help minimise workflow interruptions.

Preventive Maintenance

Benefit from annual preventive maintenance carried out by certified service technicians. This service helps maintain performance, improve reliability, and extend the lifespan of your equipment, including labour and essential maintenance components.

Genuine Spare Parts Supply

Receive fast access to original manufacturer spare parts, ensuring compatibility, reliability, and reduced downtime, while helping avoid unexpected repair costs.

Why Choose DS Core Care?

Fast, Hassle-Free Support

DS Core Care enables remote diagnostics and real-time troubleshooting by highly qualified service experts. When an on-site visit is required, technicians arrive better prepared, reducing delays and unnecessary follow-ups.

Immediate Access to Expertise

Access up-to-date product information, guidance, and workflow insights through the Customer Support Portal, available whenever you need support to keep your systems running smoothly.

More Time for What Matters

DS Core Care helps ensure your connected equipment operates reliably and efficiently, allowing you to focus on patient care or delivering high-quality solutions to your lab customers.

Reduced Downtime, Fewer Surprises

Included preventive maintenance helps identify potential issues early, minimising unexpected breakdowns and supporting more predictable service planning.

Built for Productivity

Designed to support both practices and laboratories, DS Core Care helps limit disruptions and control unforeseen costs, keeping productivity high even when challenges arise.

Service Quality You Can Trust

Benefit from premium service delivered by trained technicians, including genuine spare parts, remote support, and scheduled maintenance, maintaining the high standards your practice or lab expects.

Extend your CEREC Club into DS Core Care

If you are a CEREC Club member at the end of your initial contract period (years 1 to 3) then you can extend your device protection with a DS Core Care subscription for another 3 years. For more information email sales@sident.co.uk

Exclusive Protection for Primescan 2 and Primescan Connect

Accidental Damage Cover

Replacement of the Primescan handpiece in case of accidental damage or unexpected incidents.

Express Replacement

Next working day replacement of Primescan 2 following remote diagnostics, with labour and travel included.

Primescan 2 Cart Protection

Optional DS Core Care coverage available for Primescan 2 Cart systems.